User Experience Analytics im CRM misst und analysiert, wie Nutzer mit dem System interagieren, um Usability und Satisfaction zu verbessern. Diese Analyse kombiniert Quantitative Metrics mit Qualitative Insights. Task Completion Rates measured Success. Time-on-Task tracked Efficiency. Error Rates identified Problem Areas. Navigation Paths showed User Flows. Feature Adoption monitored New Functionality. User Feedback captured Subjective Experience. Heatmaps visualized Interaction Patterns. Session Recordings revealed Actual Usage. Accessibility Metrics ensured Inclusivity. Performance Impact measured UX auf Business. A/B Testing optimized Interfaces. Dies führt zu intuitiveren Systemen und höherer User Satisfaction.
