Social Listening Platforms im CRM monitoren und analysieren Social Media Konversationen für Brand Mentions, Customer Sentiment und Market Intelligence. Diese Plattformen nutzen AI und Natural Language Processing. Real-time Monitoring tracked Mentions. Sentiment Analysis gauged Emotions. Influencer Identification found Key Voices. Trend Detection spotted Emerging Topics. Competitive Intelligence compared Brands. Crisis Detection alerted zu Issues. Geographic Analysis showed Regional Differences. Language Support handled Global Markets. Integration with CRM enriched Profiles. Automated Responses engaged Quickly. Analytics Dashboards visualized Insights. Historical Analysis showed Evolution. Dies führt zu besserem Marktverständnis und proaktivem Reputationsmanagement.
