Operational Analytics im CRM analysiert laufende Geschäftsprozesse in Echtzeit, um Effizienz zu steigern und Probleme schnell zu identifizieren. Diese Analytics nutzen Process Mining, Real-time Monitoring und Predictive Maintenance. KPI Tracking measured Performance Continuously. Bottleneck Detection identified Constraints. Resource Utilization optimized Allocation. Process Deviation spotted Anomalies. Predictive Analytics anticipated Issues. Root Cause Analysis diagnosed Problems. Automated Alerting notified of Critical Events. Benchmark Comparison showed Relative Performance. Continuous Improvement Cycles actioned Insights. Digital Twin Simulation modeled Scenarios. Cost Analysis revealed Inefficiencies. Dies führt zu optimierten Operationen und proaktivem Management.
