Customer Portal Frameworks im CRM bieten Kunden secure Self-Service-Zugang zu ihren Daten, Support und Transaktionen. Diese Portale verbessern Customer Experience und reduzieren Support-Aufwand. Single Sign-On simplified Access. Role-based Permissions controlled Features. Ticket Management enabled Support Requests. Knowledge Base Integration provided Answers. Order History showed Transactions. Document Repository shared Files. Communication Center consolidated Messages. Personalization adapted Experience. Mobile Responsiveness ensured Accessibility. Analytics tracked Portal Usage. Customization Tools branded Interface. API Access enabled Extensions. Dies führt zu höherer Kundenzufriedenheit und reduzierten Service-Kosten.
