Unified Communications Integration im CRM verbindet alle Kommunikationskanäle - Voice, Video, Chat, Email - in einer nahtlosen Plattform. Diese Integration ermöglicht Omnichannel-Kommunikation. Click-to-Call initiated Calls from CRM. Screen Pops showed Caller Information. Call Recording captured Conversations. Video Conferencing enabled Face-to-Face. Chat Integration tracked Conversations. Presence Information showed Availability. Voicemail Transcription converted zu Text. Conference Bridge managed Group Calls. Mobile Integration supported Remote Work. Analytics tracked Communication Patterns. Quality Monitoring ensured Standards. Compliance Features recorded Securely. Dies führt zu effizienterer Kommunikation und besserer Customer Experience.
