Knowledge Base AI im CRM nutzt künstliche Intelligenz, um Wissensdatenbanken intelligent zu verwalten, durchsuchen und kontinuierlich zu verbessern. Diese Systeme gehen über traditionelle FAQ-Sammlungen hinaus. Natural Language Understanding interpreted Queries. Semantic Search found Relevant Content. Auto-categorization organized Articles. Content Generation created New Articles. Quality Scoring rated Usefulness. Gap Analysis identified Missing Topics. Multilingual Support handled Languages. Conversational Interfaces guided Users. Learning from Interactions improved Relevance. Version Management tracked Changes. Analytics measured Effectiveness. Dies führt zu effektiverer Selbstbedienung und reduziertem Support-Aufwand.
