Voice Analytics

Buchstabe: V 7 Aufrufe

Voice Analytics im CRM analysiert Sprachanrufe und Voice Interactions für Quality Assurance, Compliance und Customer Insights. Diese Technologie nutzt Speech Recognition, Acoustic Analysis und Machine Learning. Transcription Services converted Speech zu Text. Sentiment Analysis detected Caller Emotions. Keyword Spotting identified Important Topics. Talk Pattern Analysis measured Conversation Dynamics. Compliance Monitoring checked Script Adherence. Quality Scoring evaluated Agent Performance. Silence Detection found Dead Air. Cross-talk Analysis identified Interruptions. Accent Recognition improved Understanding. Real-time Analytics enabled Live Coaching. Historical Analysis revealed Trends. Dies führt zu verbesserter Call Quality und tieferen Voice-based Insights.

Voice Analytics

Verwandte Begriffe

Dark Social Analytics

Real-Time Analytics

Unified Analytics Platform

Voice of Customer Analytics

Web Analytics Integration

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