Transparent regulations for our cooperation
Last updated: 20.08.2025
(1) These General Terms and Conditions (hereinafter "Terms") of Reisener UG (limited liability) (hereinafter "Provider"), apply to all contracts for the delivery of software solutions that a consumer or entrepreneur (hereinafter "Customer") concludes with the Provider.
(2) Deviating, conflicting or supplementary general terms and conditions of the Customer shall only become part of the contract if and to the extent that the Provider has expressly agreed to their validity.
(1) The products and services presented on our website do not yet constitute a binding offer, but are to be understood as an invitation to submit an offer.
(2) The Customer can select products from our range and request them without obligation via the "Request Demo" or "Contact Us" button.
(3) After receipt of the request, the Provider sends the Customer a binding offer. The contract is concluded when the Customer accepts this offer.
(1) The prices agreed at the time of contract conclusion apply. All prices are in Euro and plus statutory VAT.
(2) Payment is made either by bank transfer or SEPA direct debit.
(3) For subscriptions, billing is done monthly or annually in advance, depending on the selected payment interval.
(4) If the Customer defaults on payment, the Provider is entitled to charge default interest at a rate of 9 percentage points above the base interest rate.
(1) The scope of services to be provided results from the Provider's service description or from the information in the contract.
(2) The Provider reserves the right to make changes and improvements to the software, provided that these do not significantly impair the agreed functionality.
(3) The agreed services are provided as Software-as-a-Service (SaaS) via the Internet.
(1) Upon full payment of the agreed remuneration, the Customer receives a simple, non-transferable right to use the software for the duration of the contractual relationship.
(2) Passing on access data to third parties is prohibited.
(3) The Customer is not authorized to duplicate, edit or make the software accessible to third parties.
(1) The Provider guarantees software availability of 99% on an annual average.
(2) Excluded from this are times when the server is not accessible due to technical or other problems that are not within the Provider's sphere of influence.
(3) The Provider is entitled to carry out maintenance work. This will be carried out during low-demand periods where possible and announced in good time.
(1) The Provider is liable without limitation for intent and gross negligence.
(2) In the case of slight negligence, the Provider is only liable for the breach of essential contractual obligations and limited to the foreseeable, contract-typical damage.
(3) Liability for data loss is limited to the typical recovery effort that would have occurred with regular and risk-appropriate creation of backup copies.
(1) The Provider undertakes to comply with the legal provisions on data protection, in particular the GDPR.
(2) Details on the processing of personal data are regulated in the privacy policy.
(1) The minimum contract period results from the respective service description.
(2) After expiry of the minimum contract period, the contract is automatically extended for the same period unless it is terminated with one month's notice before the end of the term.
(3) The right to extraordinary termination for good cause remains unaffected.
(4) Terminations must be made in text form (email is sufficient).
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Place of performance is the registered office of the Provider.
(3) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the Provider.
(4) Should individual provisions of this contract be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
Questions about our Terms?
For questions, please contact: legal@crmtalks.com